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Returns / Exchange Policy

Our Returns and Exchange Policy has been updated as of November, 2018.
(Tieoutlet.com / Kissera Corp. reserves the rights to withhold a 15% restocking fee on all returns.)

- Partial returns and exchanges are NOT accepted.
- All items being returned and/or exchanged must be in the same condition as it was received; all labels/tags intact, unworn, not wrinkled or damaged and in new condition.
- Once items are received and the above criteria and conditions are not met, we hold the right to charge you additional incurring fee's depending on the severity of the returned condition.
- An RMA (Return Merchandise Authorization) number must be requested before any merchandise is shipped back to us. This is strictly enforced. NO EXCEPTIONS. Any and all merchandise sent back to us without an RMA number will be denied.
- You have 5 business days after receiving the shipment to submit a request for an RMA number.
- After receiving an RMA number from us, you have another 5 business days to send back the merchandise.
- The customer is responsible for shipping and handling charges on all returned items.
- Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the refund.
- If you have received a wrong item or color, please send us a picture of the order you received at info@tieoutlet.com so that we may confirm it and further assist you.

International/Hawaii/Alaska Customers: Because of the high shipping fees pertaining to these territories, the shipping fee for the returning items (back to the customer) will be the responsibility of the customer. We will offer a refund in most cases, as long as the other requirements have been met.

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- Full refunds will be given on a case-by-case basis under specific circumstances.
- Time sensitive orders will be allowed a full refund if the shipment arrives late due to late processing.
-- For example, if a customer pays for expedited shipping through UPS, but UPS fails to deliver on the guaranteed date, we will have to file a claim, and then give a full refund to the customer once the claim has been approved.
- Otherwise, the customer is responsible for ordering in a timely manner, usually 7-14 days before the intended date of receipt.

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We advise our customers to always check the quantity of the items that they receive. The customer has 7 days from the date of delivery shown from either the UPS or USPS tracking sites, to call us regarding any quantity issues. NO EXCEPTIONS.

Tieoutlet.com/Kissera Corp. is not responsible for any lost/damaged/missing/delayed packages due to unforeseen and uncontrollable circumstances, such as, but not limited to; severe weather conditions, negligence, theft and others.