Same Day Shipping Before 2PM EST (US ONLY)

Returns / Exchange Policy

Our Returns and Exchange Policy has been updated as of November, 2018.
( / Kissera Corp. reserves the rights to withhold a 15% restocking fee on all returns.)

- Partial returns and exchanges are NOT accepted.
- All items being returned and/or exchanged must be in the same condition as it was received; all labels/tags intact, unworn, not wrinkled or damaged and in new condition.
- Once items are received and the above criteria and conditions are not met, we hold the right to charge you additional incurring fee's depending on the severity of the returned condition.
- An RMA (Return Merchandise Authorization) number must be requested before any merchandise is shipped back to us. This is strictly enforced. NO EXCEPTIONS. Any and all merchandise sent back to us without an RMA number will be denied.
- You have 5 business days after the date of delivery to submit a request for an RMA number. After receiving the RMA number, please ship the merchandise back as soon as possible.
- The customer is responsible for shipping and handling charges on all returned items.
- Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the refund.
- If you have received a wrong item, color, or would like to request an RMA, please send us an email at [email protected]
- For any other issues regarding your order, please send us an email at [email protected] with details about your order within 5 business days from the date of delivery. NO EXCEPTIONS will be made after the 5 day time frame.

International/Hawaii/Alaska Customers: Because of the high shipping fees pertaining to these territories, the shipping fee for the returning items (back to the customer) will be the responsibility of the customer. We will offer a refund in most cases, as long as the other requirements have been met.


- Full refunds will be given on a case-by-case basis under specific circumstances.
- Time sensitive orders will be allowed a full refund if the shipment arrives late due to late processing.
-- For example, if a customer pays for expedited shipping through UPS, but UPS fails to deliver on the guaranteed date, we will have to file a claim, and then give a full refund to the customer once the claim has been approved.
- Otherwise, the customer is responsible for ordering in a timely manner, usually 7-14 days before the intended date of receipt.

--------------------------------------------------------------------------------------------- Corp. is not responsible for any lost/damaged/missing/delayed packages due to unforeseen and uncontrollable circumstances, such as, but not limited to; severe weather conditions, negligence, theft and others. Once the order/package has been marked as delivered via the USPS or UPS tracking website, our responsibility for fulfilling the order is complete. If a package is misdelivered or stolen it is up to you to file a report with USPS or UPS as they have far more information available than we do in terms of who the carrier is, the local weather conditions that may have prevented delivery, and any of the other factors involved with package transit.